Your new OPULAY Mattress is covered by a 15 Year Limited Replacement Warranty.
This limited 15 years mattress warranty DOES cover the following:
- A visible amount of dipping, indentation or sag greater than 20mm in the foam material, which was caused by body impression. This refers to an indentation that is visible when no weight is applied to the top of the OPULAY mattress.
- Any defect or flaw in the zipper assembly of the mattress cover. Opulay may decide to repair or replace the cover provided on the mattress.
This limited warranty DOES NOT cover the following:
- Ordinary changes in hardness or characteristics including smell that do not affect the pressure-relieving properties of the product.
- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
- Damage due to use with an inappropriate foundation such as any slats or foundation with greater than three (3) inches between slats or support beams.